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Option 3 : (a), (d) and (e)
Paralanguage refers to the non-verbal area of communication that emphasizes the use of body language and voice nuances to convey and express thoughts, feelings, and emotions.
- It may be used consciously or unconsciously.
- Paralanguage involves pitch and tone of voice, accent, volume and speed of speech, use of pauses, body language.
- Sometimes it is restricted to vocally produced sounds only.
- The study of paralanguage is known as paralinguistics.
Thus, the pitch of voice, use of pause and rate, and volume of speech constitute the paralanguage in communication.
Internal noise:
- Internal noise, also called psychological noise, describes internal distractions that hinder communication.
- For example, internal noise like fear, depression, anger, or over excitement of the speaker may cause him or her to become muddled in communication, hence hindering understanding or clear speech.
- It does not involve any form of body language or voice nuances and is generally not expressed but is kept within oneself.
External noise:
- External noise often relates to the physical environment, such as a noisy room, as well as your physiological state.
- It does not form a part of paralanguage communication.
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