Because she had reputation for---we were surprised and pleased when she greeted us so---
A
insolence--irately
B
insouciance--cordially
C
arrogance--disdainfully
D
querulousness--affably
Correct Answer: querulousness--affably
querulousness - the quality of being given to complaining. pettishness, snappishness, surliness, biliousness, peevishness, irritability, temper - a disposition to exhibit uncontrolled anger; "his temper was well known to all his employees" Affably - Friendly