Quality Gurus MCQ

Test your knowledge with important Quality Gurus MCQ and their applications. These MCQs are beneficial for competitive exams too. Explore 30+ more Quality Gurus MCQs on Bissoy. Bissoy App

• According to Crosby’s Fourteen Steps for Quality Improvement, what do you mean by obstacle reporting?
  ক

  To communicate to management about obstacles employees’ face in attaining quality improvement

  খ

  To report about the no of steps employees’ climb on their way to office

  গ

  To write an article on the topic ‘Obstacle’

  ঘ

  To write an essay on the topic ‘Obstacle’
• Which of the following does not belong to Crosby’s Fourteen Steps for Quality Improvement?
  ক

  Establish quality measurements

  খ

  Establish a zero defect committee and program

  গ

  Hold a zero defects day

  ঘ

  Create constancy of purpose towards improvement of product and service.
• According to Crosby’s Fourteen Steps for Quality Improvement, what do you mean by QITs?
  ক

  Quality Injustice Teams

  খ

  Quality Inspection Teams

  গ

  Quality Injection Teams

  ঘ

  Quality Improvement Teams
• Which among the following does not belong to the five sections of Crosby’s Quality Vaccine?
  ক

  Communication

  খ

  Operations

  গ

  Policies

  ঘ

  Conformance
• According to Crosby’s Quality Vaccine, ‘Systems’ refers to the need for maintaining appropriate measures and systems for quality costs, education, quality, performance, review, improvement, and customer satisfaction.
  ক

  True

  খ

  False
• According to Crosby’s Quality Vaccine, ‘Integrity’ refers to the need for treating quality seriously throughout the whole business organization from top to bottom. The future of the company will be judged on the performance on quality.
  ক

  True

  খ

  False
• According to Crosby’s Fourth Absolute of Quality, the measurement of quality is the price of ______not indexes.
  ক

  Conformance

  খ

  Non-conformance

  গ

  Adherence

  ঘ

  Performance
• According to Crosby’s Third Absolute of Quality, quality has a performance standard of ________not acceptable quality levels.
  ক

  Zero defects

  খ

  Five defects

  গ

  Nine defects

  ঘ

  Two defects
• According to Crosby’s Second Absolute of Quality, quality is achieved by _______not appraisal.
  ক

  Prevention

  খ

  Inspection

  গ

  Suspension

  ঘ

  Retention
• According to Crosby’s First Absolute of Quality, quality is _______ to requirements, not goodness.
  ক

  Conformance

  খ

  Negligence

  গ

  Carelessness

  ঘ

  Betrayal
• Which among the following is not a contribution made by Crosby?
  ক

  Quality is Free

  খ

  Quality without Tears

  গ

  Let’s Talk Quality and Leading: The Art of Becoming an Executive

  ঘ

  Quality Planning and Analysis
• Which of the following does not mean to ‘Keep score’ from Juran’s ten steps to quality improvement?
  ক

  Track progress

  খ

  Report achievements

  গ

  Report short-falls

  ঘ

  Set goals for improvement
• ‘Communicate results’ is a statement from Juran’s ten steps to quality improvement. Which of the following is the odd one out with respect to it?
  ক

  Lessons learned

  খ

  Provide training

  গ

  The steps that have been taken to improve quality

  ঘ

  The feedback that has been given to the manager of the company
• Identify from Juran’s ten steps to quality improvement a statement which implies providing a morale boost.
  ক

  Organize to reach goals

  খ

  Adopt the new philosophy

  গ

  Give recognition

  ঘ

  Provide Training
• ‘Report progress’ is a statement belonging to Juran’s ten steps to quality improvement.
  ক

  True

  খ

  False
• ‘Carry out projects to solve problems’ is a statement belonging to Juran’s ten steps to quality improvement.
  ক

  True

  খ

  False
• Which among the following does not belong to Juran’s ten steps to quality improvement?
  ক

  Build awareness of the need and opportunity for improvement

  খ

  Set goals for improvement

  গ

  Organize to reach goals

  ঘ

  Adopt the new philosophy
• Which among the following does not belong to Juran’s Quality Trilogy?
  ক

  Quality Planning

  খ

  Quality Control

  গ

  Quality Improvement

  ঘ

  Quality Assurance
• Which among the following does not belong to the classification of Cost of Quality done by Juran?
  ক

  Failure Costs

  খ

  Appraisal Costs

  গ

  Prevention Costs

  ঘ

  Variable Costs
• Which among the following is not part of Juran’s ‘Three Role Model’?
  ক

  Supplier

  খ

  Process

  গ

  Customer

  ঘ

  Deming
• Which among the following is not a contribution made by Juran?
  ক

  Juran’s Quality Control Handbook

  খ

  Quality Planning and Analysis

  গ

  Juran on Leadership for Quality

  ঘ

  Quality is Free
• According to Deming’s 14 points, the vigorous program of education and self – improvement must be ________
  ক

  Instituted

  খ

  Removed

  গ

  Discouraged

  ঘ

  Demoted
• According to Deming’s 14 points, the barrier to the pride of workmanship should be ______
  ক

  Removed

  খ

  Promoted

  গ

  Established

  ঘ

  Encouraged
• Which of the following is not a key element of the ‘System of Profound Knowledge’?
  ক

  Hatred for a system

  খ

  Knowledge of statistical theory

  গ

  Theory of knowledge

  ঘ

  Knowledge of Psychology
• What do you mean by ‘System of Profound Knowledge’ described by Deming?
  ক

  Management by positive co-operation

  খ

  Management by negative co-operation

  গ

  Management by unstable co-operation

  ঘ

  Management by pessimistic co-operation
• Which of the following does not belong to ‘Seven Deadly Diseases of Management’?
  ক

  Lack of constancy of purpose

  খ

  Emphasis on short term profits

  গ

  Reliance on performance appraisals and profits

  ঘ

  Immobility of top management
• What is the other name of Deming’s cycle?
  ক

  PDCA

  খ

  ADCA

  গ

  MDCA

  ঘ

  SDCA
• ‘Creation of barriers between departments’ is one of Deming’s 14 points on route to quality.
  ক

  False

  খ

  True
• ‘Drive out fear’ is one of Deming’s 14 points on route to quality.
  ক

  False

  খ

  True
• Which of the following does not belong to Deming’s 14 points on route to quality?
  ক

  Create constancy of purpose towards improvement of product and services

  খ

  Adopt the new philosophy

  গ

  Cease dependence on inspection to achieve quality

  ঘ

  Start the practice of awarding business on the basis of price tag