Cost of Quality MCQ

Test your knowledge with important Cost of Quality MCQ and their applications. These MCQs are beneficial for competitive exams too. Explore 30+ more Cost of Quality MCQs on Bissoy. Bissoy App

• The commonly used techniques for measuring quality costs are __________
  ক

  Trend analysis and Pareto analysis

  খ

  Trend analysis only

  গ

  Pareto analysis only

  ঘ

  Trigonometry
• Which of the following describes best Juran’s model of optimum quality costs?
  ক

  It includes costs of internal and external failures curve, costs of appraisal and prevention curve and total quality costs curve

  খ

  It includes costs of internal and external failures curve and costs of appraisal and prevention curve

  গ

  It includes costs of internal and external failures curve and total quality costs curve

  ঘ

  It includes costs of appraisal and prevention curve and total quality costs curve
• Which of the following does not fall under the category of Hidden Costs?
  ক

  Potential loss sales

  খ

  Loss of customer goodwill

  গ

  Offsetting customer dissatisfaction

  ঘ

  Marketing research
• What is the other name of intangible costs?
  ক

  Hidden Costs

  খ

  Prevention Costs

  গ

  Appraisal Costs

  ঘ

  Internal Failure Costs
• Expense reports, credit and debit memos and cost estimates are important sources for collecting/reporting quality costs in an organization.
  ক

  True

  খ

  False
• Timesheets, schedules and minutes of meetings are important sources for collecting/reporting quality costs in an organization.
  ক

  True

  খ

  False
• Quality cost per unit of production is called _______
  ক

  Labor base index

  খ

  Rupee base index

  গ

  Sales base index

  ঘ

  Unit base index
• Quality cost per rupee of net sales is called _______
  ক

  Labor base index

  খ

  Rupee base index

  গ

  Sales base index

  ঘ

  Unit base index
• Quality cost per rupee of production cost is called _______
  ক

  Labor base index

  খ

  Cost base index

  গ

  Sales base index

  ঘ

  Production base index
• Quality cost per hour direct labor is called ________
  ক

  Labor base index

  খ

  Cost base index

  গ

  Sales base index

  ঘ

  Unit base index
• Evaluation of field stock and spare parts fall under the category of ______
  ক

  Purchasing Appraisal Costs

  খ

  Operations Appraisal Costs

  গ

  External Appraisal Costs

  ঘ

  External Failure Costs
• Receiving or incoming inspections and tests fall under the category of ______
  ক

  Purchasing Appraisal Costs

  খ

  Operations Appraisal Costs

  গ

  External Appraisal Costs

  ঘ

  External Failure Costs
• Retrofit costs fall under the category of _______
  ক

  Appraisal Costs

  খ

  Prevention Costs

  গ

  Internal Failure Costs

  ঘ

  External Failure Costs
• Quality improvement, Quality education, and Quality performance reporting fall under the category of _______
  ক

  Appraisal Costs

  খ

  Prevention Costs

  গ

  Internal Failure Costs

  ঘ

  External Failure Costs
• Which of the following does not belong to Internal Failure Costs?
  ক

  Rework due to Design Changes

  খ

  Scrap due to Design Changes

  গ

  Design Corrective Action

  ঘ

  Returned Goods
• Which of the following does not belong to Prevention Costs?
  ক

  Marketing research

  খ

  Customer/User perception surveys

  গ

  Design quality progress reviews

  ঘ

  Lost sales
• Mathematically, the cost of quality equals to _______
  ক

  Prevention Costs + Appraisal Costs + Internal Failure Costs + External Failure Costs

  খ

  Prevention Costs + Appraisal Costs + Internal Failure Costs – External Failure Costs

  গ

  Prevention Costs + Appraisal Costs + Internal Failure Costs * External Failure Costs

  ঘ

  Prevention Costs – Appraisal Costs + Internal Failure Costs + External Failure Costs
• Costs associated with appraising a product or service for conformance to requirements is called ______
  ক

  Prevention Costs

  খ

  Appraisal Costs

  গ

  Internal Failure Costs

  ঘ

  External Failure Costs
• Costs associated with the prevention of non-conformance to requirements is called _______
  ক

  Prevention Costs

  খ

  Appraisal Costs

  গ

  Internal Failure Costs

  ঘ

  External Failure Costs
• Costs associated with non-conformance or the costs due to poor quality is called ______
  ক

  Cost of Good Quality

  খ

  Cost of Poor Quality

  গ

  Cost of Improvement

  ঘ

  Cost of Planning
• Costs associated with improving quality or cost of conformance is called _______
  ক

  Cost of Good Quality

  খ

  Cost of Poor Quality

  গ

  Cost of Improvement

  ঘ

  Cost of Planning
• The cost associated with NOT producing quality products or services is called ________
  ক

  Cost of Quality

  খ

  Cost of Poor Quality Product

  গ

  Cost of Mistake

  ঘ

  Cost of Poor Quality Service